The Heights Donvale

39-41 Mitcham Road
DONVALE VIC 3111
Ratings
Details
RATINGS
Overall rating


Acceptable

Reported: January 2025 by Dept. of Health and Aged Care. The overall rating is based on the aged care home’s performance across four key areas: Compliance, Residents’ Experience, Staffing and Quality Measures.

You can learn more about Star Rating calculations here.

Compliance


Excellent

Residents' experience


Acceptable

Staffing


Significant improvement needed

Quality measures


Acceptable

November 2024
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July 2024
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May 2024
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February 2024
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December 2023
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August 2023
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For more details about this facility's compliance and quality, view the Aged Care Quality & Safety Commission audit reports here.
DETAILS
Accommodation:
Residential permanent:
Single room + ensuite

Maximum RAD: $1,114,000
Maximum DAP: $256.98

Room size: 61sqm (average)
Maximum room occupancy: 1
Room description (as supplied):
Our aged living apartments offer a separate lounge and two bedrooms that can be occupied on your own or with a spouse or partner. All apartments include interior-designed furnishings, carpeted flooring, and window dressings. Each apartment provides a fully air conditioned and heated living area, along with two bedrooms flooded by natural light and modern recessed lighting. Life in one of our aged living apartments means the convenience of built-in wardrobes in both bedrooms, a kitchenette with sink, safe, refrigerator, wall-mounted television and ample cupboard space. Our apartments also boast a spacious, modern and private ensuite bathroom featuring a built-in vanity unit, easy-access shower, and toilet.
Single room + ensuite

Maximum RAD: $778,000
Maximum DAP: $179.47

Room size: 46sqm (average)
Maximum room occupancy: 1
Room description (as supplied):
Our aged living suites offer a separate lounge and bedroom, which you can occupy on your own or with a spouse or partner. All suites include interior designed furnishings, carpeted flooring, and window dressings. They also feature fully air-conditioned and heated living and bedroom areas flooded with natural light and modern recessed lighting. As a resident of an aged living suite at The Heights, you will enjoy the convenience of dual built-in wardrobes, a kitchenette with sink, refrigerator, safe, wall-mounted television, and ample cupboard space. Our suites also offer a spacious, modern, and private ensuite bathroom featuring a built-in vanity unit, easy-access shower, and toilet.
Single room + ensuite

Maximum RAD: $640,000
Maximum DAP: $147.64

Room size: 18 - 20 square metres
Maximum room occupancy: 1
Room description (as supplied):
Our superior rooms are largest of our single-bed rooms with a private ensuite. All rooms include interior-designed furnishings, carpeted flooring and window dressings. They also feature a fully air-conditioned and heated combined living and bedroom area flooded by natural light and modern recessed lighting. Residents of our standard rooms enjoy the home comforts of a built-in wardrobe, wall-mounted television, PIN coded safe, ample cupboard space, a spacious, modern and private ensuite bathroom with a built-in vanity unit, easy-access shower, and toilet; plus access to a choice of shared indoor and outdoor living areas. Our superior rooms also boast a kitchenette including a sink, refrigerator, and additional cupboard space.
Single room + ensuite

Maximum RAD: $587,000
Maximum DAP: $135.41

Room size: 16 - 18 square metres
Maximum room occupancy: 1
Room description (as supplied):
Our classic rooms offer single-bed accommodation with a private ensuite. All rooms include interior-designed furnishings, carpeted flooring and window dressings. They also feature a fully air-conditioned and heated combined living and bedroom area flooded by natural light and modern recessed lighting. Residents of our standard rooms enjoy the home comforts of a built-in wardrobe, wall-mounted television, and ample cupboard space; a spacious, modern and private ensuite bathroom with a built-in vanity unit, easy-access shower and toilet; plus access to a choice of shared indoor and outdoor living areas. Some of our classic rooms also boast a kitchenette including a sink, refrigerator, and additional cupboard space.
Single room + ensuite

Maximum RAD: $533,000
Maximum DAP: $122.96

Room size: 18.7
Maximum room occupancy: 1
Room description (as supplied):
Opened in 2013, The Heights is an aged care home located in the eastern Melbourne suburb of Donvale. The Heights offers the latest in luxury accommodation, dining, relaxation and healthcare to our residents and pace of mind for their families. Our standard rooms offer accommodation on a single bed basis. All rooms include interior designed furnishings, carpeted flooring and window dressings. Each room boasts a fully air conditioned and heated combined living/bedroom area flooded by natural light and modern recessed lighting. Residents of our standard rooms enjoy a built-in wardrobe, kitchenette including a sink, refrigerator and ample cupboard space, a spacious modern private ensuite bathroom including built-in vanity unit, easy access shower and toilet plus access to a choice of shared outdoor living areas.
Aged Care Home's description:

Nestled in the leafy eastern Melbourne suburb of Donvale, The Heights sets the standard for premium quality aged living. The Heights offers luxury accommodation, dining and lifestyle options all within easy access of shops and public transport. In addition to luxury surroundings The Heights offers a TLC Health Club, cinema, hair salon and cafe where residents can entertain their guests. The TLC Primary Care medical centre located at The Heights allows our residents to access on-site general practitioners, a chronic disease management nurse and physiotherapists - giving peace of mind to you and your family.

The Heights not only offers traditional residential aged care, but a range of apartment-style living options including single rooms, suites and apartments. This enables couples to remain living together when they require aged care. In addition to these options, The Heights offers a secure environment for residents requiring memory support.

Services for particular needs:
Special focus on people with a terminal illness, Specific services for people with dementia
Government funded:
Yes
Extra service provider:
Yes
Website:
https://www.tlctheheights.com.au
Provider organisation:
TLC Melbourne Pty Ltd Note for provider
ABN 46206817353
Phone number:
+61418751972
Email address:
sue.jones@tlcagedcare.com.au
MAP
The Heights Donvale
39-41 Mitcham Road
DONVALE VIC 3111
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