The Views at Heidelberg

2-6 Lower Plenty Road
HEIDELBERG VIC 3084
Ratings
Details
RATINGS
Overall rating


Acceptable

Reported: January 2025 by Dept. of Health and Aged Care. The overall rating is based on the aged care home’s performance across four key areas: Compliance, Residents’ Experience, Staffing and Quality Measures.

You can learn more about Star Rating calculations here.

Compliance


Acceptable

Residents' experience


Good

Staffing


Improvement needed

Quality measures


Excellent

November 2024
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July 2024
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May 2024
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February 2024
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December 2023
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August 2023
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For more details about this facility's compliance and quality, view the Aged Care Quality & Safety Commission audit reports here.
DETAILS
Accommodation:
Residential permanent:
Single room + ensuite

Maximum RAD: $640,000
Maximum DAP: $147.64

Room size: 18m2
Maximum room occupancy: 1
Room description (as supplied):
Located on the second floor of the facility, residents have direct access to the McCubbin Library, private dining room and rooftop terrace. Each bedroom has its own ensuite, featuring superior furnishings, built in cabinetry and air-conditioning.
Single room + shared bathroom

Maximum RAD: $587,000
Maximum DAP: $135.41

Room size: Rooms are approximately 12m2 in size
Maximum room occupancy: 1
Room description (as supplied):
- Some rooms have lovely courtyard, garden or street views, depending on the location of the room - All rooms have built in robes and are fully lockable for resident privacy - All rooms have a shared bathroom with one other resident only
Single room + ensuite

Maximum RAD: $587,000
Maximum DAP: $135.41

Room size: 18m2
Maximum room occupancy: 1
Room description (as supplied):
Located on the first floor, residents within Dowell apartments have access to their own private rooms complete with ensuite, featuring contemporary furnishings and built in cabinetry. Residents also have access to stunning views of the Dandenong ranges and the Melbourne CBD.
Aged Care Home's description:

The Views at Heidelberg is Benetas’ latest Aged Care home, delivering innovative Aged Care Apartment-style living. Residents at The Views have access to internal court yards and external terraces where views of the city and Dandenong Ranges can be seen. With only eight residents living in each Aged Care Apartment, the environment allows for more personal and engaging care. Each resident at The Views at Heidelberg has access to their own private bedroom with ensuite, along with the kitchen, dining room and lounge within their shared apartment. Couples are welcome.

Services for particular needs:
Caters for cultural, spiritual or ethical food requirements, Focus on socially and financially disadvantaged people, Special focus on people with a terminal illness, Specific services for LGBTI people, Specific services for people with CALD backgrounds, Specific services for people with dementia, Specific services for veterans
Government funded:
Yes
Extra service provider:
No
Website:
http://www.benetas.com.au/residential-aged-care/locations/the-views-heidelberg
Provider organisation:
Anglican Aged Care Services Group Note for provider
ABN 60082451992
Phone number:
+611300236382
Email address:
customercentre@benetas.com.au
MAP
The Views at Heidelberg
2-6 Lower Plenty Road
HEIDELBERG VIC 3084
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