Marco Polo Aged Care Facility

70 Waples Road
UNANDERRA NSW 2526
Ratings
Details
RATINGS
Overall rating


Good

Reported: May 2025 by Dept. of Health and Aged Care. The overall rating is based on the aged care home’s performance across four key areas: Compliance, Residents’ Experience, Staffing and Quality Measures.

You can learn more about Star Rating calculations here.

Compliance


Good

Residents' experience


Good

Staffing


Acceptable

Quality measures


Good

January 2025
Overall
Compliance
Residents'
experience
Staffing
Quality
measures
November 2024
Overall
Compliance
Residents'
experience
Staffing
Quality
measures
July 2024
Overall
Compliance
Residents'
experience
Staffing
Quality
measures
May 2024
Overall Not assessed
Compliance Not assessed
Residents'
experience
Staffing Not assessed
Quality
measures		 Not assessed
February 2024
Overall Not assessed
Compliance Not assessed
Residents'
experience
Staffing Not assessed
Quality
measures		 Not assessed
For more details about this facility's compliance and quality, view the Aged Care Quality & Safety Commission audit reports here.
DETAILS
Accommodation:
Residential permanent:
Shared room + ensuite

Maximum RAD: $596,000
Maximum DAP: $127.04

Room size: 30m2
Maximum room occupancy: 2
Room description (as supplied):
This Premium Suite features its own ensuite, kitchenette, flat screen TV connection, reverse cycle air conditioning and 24 hour access to care staff with the call button located at the bedside. There is one only 2-bed Premium Suite. This Suite is suitable for a couple, it has extensive views over the escarpment.
Single room + ensuite

Maximum RAD: $596,000
Maximum DAP: $127.04

Room size: 14.88 - 18.27
Maximum room occupancy: 1
Room description (as supplied):
The deluxe suites feature ensuite, balcony, kitchenette, bar fridge, flat screen TV connection, reverse cycle air conditioning and 24 hour access to care staff with the call button located at the bedside. Many rooms have views to the escarpment and each upper floor balcony is private. Some ground floor rooms have a private deck opening onto the landscaped grounds. Some suites in the Dementia Specific Unit (DSU) open onto the enclosed walkways which can also be accessed through the lounge and the Southern exit from the DSU. (Suites in the DSU do not have kitchenettes nor a bar fridge however a bar fridge can be supplied upon request).
Single room + ensuite

Maximum RAD: $542,000
Maximum DAP: $115.53

Room size: 14.88
Maximum room occupancy: 1
Room description (as supplied):
The Premium Suites feature ensuite, kitchenette, TV connection, reverse cycle air conditioning and 24 hour access to care staff with the call button located at the bedside. All 1st floor Premium Suites have balconies and ground floor rooms have an outdoor sitting area. The rooms have been extensively refurbished.
Single room + ensuite

Maximum RAD: $488,000
Maximum DAP: $104.02

Room size: 14.88
Maximum room occupancy: 1
Room description (as supplied):
The Suites feature ensuite, kitchenette, flat screen TV connection, reverse cycle air conditioning and 24 hour access to care staff with the call button located at the bedside. There are three 1-bed Suites, 2 of which have no balcony and one has a balcony with restricted views.
Single room + shared bathroom

Maximum RAD: $434,000
Maximum DAP: $92.51

Room size: 12.24
Maximum room occupancy: 1
Room description (as supplied):
The majority of the one and two bed rooms in this section have their own ensuite facilities. Those rooms which do not have individual facilities are located close to common ablutions. All beds in all rooms have an individual call bell which is monitored by staff on a 24 hour basis.
Single room + no bathroom or ensuite

Maximum RAD: $434,000
Maximum DAP: $92.51

Room size: 11.9
Maximum room occupancy: 1
Room description (as supplied):
The majority of the one and two bed rooms in this section have their own ensuite facilities. Those rooms which do not have individual facilities are located close to common ablutions. All beds in all rooms have an individual call bell which is monitored by staff on a 24 hour basis.
Shared room + ensuite

Maximum RAD: $380,000
Maximum DAP: $81.00

Room size: 18.36
Maximum room occupancy: 2
Room description (as supplied):
The majority of the one and two bed rooms in this section have their own ensuite facilities. Those rooms which do not have individual facilities are located close to common ablutions. All beds in all rooms have an individual call bell which is monitored by staff on a 24 hour basis.
Shared room + no bathroom or ensuite

Maximum RAD: $380,000
Maximum DAP: $81.00

Room size: 21
Maximum room occupancy: 2
Room description (as supplied):
The majority of the one and two bed rooms in this section have their own ensuite facilities. Those rooms which do not have individual facilities are located close to common ablutions. All beds in all rooms have an individual call bell which is monitored by staff on a 24 hour basis.
Shared room + no bathroom or ensuite

Maximum RAD: $325,000
Maximum DAP: $69.27

Room size: 32.86
Maximum room occupancy: 4
Room description (as supplied):
There are 10 Community Rooms at Marco Polo. These rooms are popular with those residents who would prefer to be accommodated in a communal setting. These rooms do not have individual facilities but are located close to common ablutions. All beds in Community Rooms have individual privacy screening and access to call bells which are monitored by staff on a 24 hour basis.
Aged Care Home's description:

Marco Polo Unanderra Care Services began as a joint venture between Marco Polo Retirement Village and Uniting Church Australia Property Trust (NSW)in 1989. Effective as of the 31st March 2008 the joint venture dissolved and Marco Polo Aged Care Services LTD became the approved provider (under the Aged Care Act 1997) of Marco Polo Unanderra Nursing Home, Cordeaux Lodge and 10 Italian specific Community Care Packages. Our Vision - At Marco Polo Unanderra Care Services we aim to provide the highest quality professional care whereby we allow individuals to be spontaneous and creative, to express their emotions, aspirations and desires and to be active participants amongst their peers and in their community or environment. We promote a model of care that will allow residents and clients to recognise their strengths and resources reaffirming their dignity, self worth and identity.Our Mission - Providing care that is responsive to the individuals physical so

Services for particular needs:
Focus on socially and financially disadvantaged people, Specific services for ATSI people, Specific services for people with dementia
Government funded:
Yes
Extra service provider:
No
Website:
https://www.irt.org.au/marco-polo
Provider organisation:
Illawarra Retirement Trust Note for provider
ABN 52000726536
Phone number:
134478
MAP
Marco Polo Aged Care Facility
70 Waples Road
UNANDERRA NSW 2526
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