Arcare Helensvale St James

40-44 Helensvale Road
HELENSVALE QLD 4212
Ratings
Details
RATINGS
Overall rating


Acceptable

Reported: May 2026 by Dept. of Health and Aged Care. The overall rating is based on the aged care home’s performance across four key areas: Compliance, Residents’ Experience, Staffing and Quality Measures.

You can learn more about Star Rating calculations here.

Compliance


Excellent

Residents' experience


Improvement needed

Staffing


Acceptable

Quality measures


Acceptable

February 2026
Overall
Compliance
Residents'
experience
Staffing
Quality
measures
October 2025
Overall
Compliance
Residents'
experience
Staffing
Quality
measures
August 2025
Overall
Compliance
Residents'
experience
Staffing
Quality
measures
May 2025
Overall
Compliance
Residents'
experience
Staffing
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measures
January 2025
Overall
Compliance
Residents'
experience
Staffing
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measures
November 2024
Overall
Compliance
Residents'
experience
Staffing
Quality
measures
For more details about this facility's compliance and quality, view the Aged Care Quality & Safety Commission audit reports here.
DETAILS
Accommodation:
Residential permanent:
Shared room + ensuite

Maximum RAD: $620,000
Maximum DAP: $143.19

Room size: 30.5sqm
Maximum room occupancy: 2
Room description (as supplied):
- Large private suites with: - Ensuite with shower - Telephone connection - Individual cooling - Balcony & courtyard access - Foxtel available
Single room + ensuite

Maximum RAD: $507,000
Maximum DAP: $117.10

Room size: 20.5sqm
Maximum room occupancy: 1
Room description (as supplied):
- Large private suites with: - Ensuite with shower - Telephone connection - Individual cooling - Balcony & courtyard access - Foxtel available
Single room + ensuite

Maximum RAD: $451,000
Maximum DAP: $104.16

Room size: 20sqm to 26sqm
Maximum room occupancy: 1
Room description (as supplied):
- Large private suites with: - Ensuite with shower - Telephone connection - Individual cooling - Balcony & courtyard access - Foxtel available
Shared room + ensuite

Maximum RAD: $310,000
Maximum DAP: $71.60

Room size: 30.5 sqm
Maximum room occupancy: 2
Room description (as supplied):
- Large private suites with: - Ensuite with shower - Telephone connection - Individual cooling - Balcony & courtyard access - Foxtel available
Aged Care Home's description:

- Major renovations in mid-2014
- 70 luxurious suites, most with a private ensuite
- 5-star hotel amenities, including a café and hair salon
- Permanent care
- 24 hour nursing and palliative care

Government funded:
Yes
Extra service provider:
Yes
Website:
https://arcare.com.au/residence-locations/helensvale-st-james
Provider organisation:
Arcare Pty Ltd Note for provider
Phone number:
+611300175014
Email address:
carli.smith@arcare.com.au
MAP
Arcare Helensvale St James
40-44 Helensvale Road
HELENSVALE QLD 4212
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