Arcare Surrey Hills

18 Florence Road
SURREY HILLS VIC 3127
RATINGS
Overall rating


Good

Reported: May 2025 by Dept. of Health and Aged Care. The overall rating is based on the aged care home’s performance across four key areas: Compliance, Residents’ Experience, Staffing and Quality Measures.

You can learn more about Star Rating calculations here.

Compliance


Excellent

Residents' experience


Good

Staffing


Acceptable

Quality measures


Good

January 2025
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experience
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November 2024
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July 2024
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May 2024
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February 2024
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December 2023
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For more details about this facility's compliance and quality, view the Aged Care Quality & Safety Commission audit reports here.

DETAILS
Accommodation:
Residential permanent:
Single room + ensuite

Maximum RAD: $1,625,000
Maximum DAP: $346.37

Room size: 35sqm to 39sqm
Maximum room occupancy: 1
Room description (as supplied):
- Large private suites with:  - Ensuite with shower  - Flat screen television  - Foxtel available  - Individual heating & cooling  - Courtyard & balcony access 
Single room + ensuite

Maximum RAD: $1,300,000
Maximum DAP: $277.10

Room size: 30sqm to 38sqm
Maximum room occupancy: 1
Room description (as supplied):
- Large private suites with:  - Ensuite with shower  - Flat screen television  - Foxtel available  - Individual heating & cooling  - Courtyard & balcony access 
Single room + ensuite

Maximum RAD: $921,000
Maximum DAP: $196.31

Room size: 25sqm to 29sqm
Maximum room occupancy: 1
Room description (as supplied):
- Large private suites with:  - Ensuite with shower  - Flat screen television  - Foxtel available  - Individual heating & cooling  - Courtyard & balcony access 
Single room + ensuite

Maximum RAD: $813,000
Maximum DAP: $173.29

Room size: 21sqm to 24sqm
Maximum room occupancy: 1
Room description (as supplied):
- Large private suites with:  - Ensuite with shower  - Flat screen television  - Foxtel available  - Individual heating & cooling  - Courtyard & balcony access 
Single room + ensuite

Maximum RAD: $596,000
Maximum DAP: $127.04

Room size: 22sqm
Maximum room occupancy: 1
Room description (as supplied):
- Large private suites with:  - Ensuite with shower  - Flat screen television  - Foxtel available  - Individual heating & cooling  - Courtyard & balcony access 
Aged Care Home's description:

- Built December 2017
- 51 suites, each with a private ensuite
- 5-star hotel amenities, including a movie theatre and hair salon
- Offers permanent accommodation
- 24 hour nursing and palliative care

Government funded:
Yes
Extra service provider:
No
Provider organisation:
Arcare Pty Ltd Note for provider
ABN 96443678906
Phone number:
+61391320400
Email address:
roseann.dimarucut@arcare.com.au

MAP
Arcare Surrey Hills
18 Florence Road
SURREY HILLS VIC 3127
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