Crowley Retirement Village

154 Cherry Street
BALLINA NSW 2478
Ratings
Details
RATINGS
Overall rating


Acceptable

Reported: May 2026 by Dept. of Health and Aged Care. The overall rating is based on the aged care home’s performance across four key areas: Compliance, Residents’ Experience, Staffing and Quality Measures.

You can learn more about Star Rating calculations here.

Compliance


Excellent

Residents' experience


Good

Staffing


Significant improvement needed

Quality measures


Acceptable

February 2026
Overall
Compliance
Residents'
experience
Staffing
Quality
measures
October 2025
Overall
Compliance
Residents'
experience
Staffing
Quality
measures
August 2025
Overall
Compliance
Residents'
experience
Staffing
Quality
measures
May 2025
Overall
Compliance
Residents'
experience
Staffing
Quality
measures
January 2025
Overall
Compliance
Residents'
experience
Staffing
Quality
measures
November 2024
Overall
Compliance
Residents'
experience
Staffing
Quality
measures
For more details about this facility's compliance and quality, view the Aged Care Quality & Safety Commission audit reports here.
DETAILS
Accommodation:
Residential permanent:
Single room + ensuite

Maximum RAD: $620,000
Maximum DAP: $143.19

Room size: 31m2
Maximum room occupancy: 1
Room description (as supplied):
Apartment accommodation with separate bedroom area, kitchenette and en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings The room type is of high quality featuring; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant colour coordinated carpet The room type is in close proximity to; - the dining room - activities room - direct access to gardens, grounds and courtyards - cafe - facility entrance Privacy is provided via the room type havi
Single room + ensuite

Maximum RAD: $592,000
Maximum DAP: $136.73

Room size: 18m2
Maximum room occupancy: 1
Room description (as supplied):
Single room accommodation with en-suite with direct access to external/ garden area. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room features; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant colour coordinated carpet This room is in close proximity to; - the dining room - activities room - direct access to gardens, grounds and courtyards - cafe - facility entrance Privacy is provided by having / being; - a single room with en
Single room + ensuite

Maximum RAD: $564,000
Maximum DAP: $130.26

Room size: 16m2
Maximum room occupancy: 1
Room description (as supplied):
Single room accommodation with en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room features; -painted walls in good condition that are colour coordinated with the decor- windows fitted with Crimsafe- wide doors for ease of mobility- stain resistant colour coordinated carpet This room is in close proximity to;- the dining room- activities room- direct access to gardens, grounds and courtyards- cafe- facility entrance Privacy is provided in this room by having / being;- a single room - easily self -adjusted window coverings- located a
Single room + ensuite

Maximum RAD: $535,000
Maximum DAP: $123.56

Room size: 17m2
Maximum room occupancy: 1
Room description (as supplied):
Single room accommodation with en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room features; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant colour coordinated carpet This room is in close proximity to; - the dining room - activities room - direct access to gardens, grounds and courtyards - cafe - facility entrance Privacy is provided by having / being; - a single room with en-suite - easily self -adjusted window coverin
Single room + ensuite

Maximum RAD: $507,000
Maximum DAP: $117.10

Room size: 16m2
Maximum room occupancy: 1
Room description (as supplied):
Single room accommodation with en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room features; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant colour coordinated carpet This room is in close proximity to; - the dining room - activities room - direct access to gardens, grounds and courtyards - cafe - facility entrance Privacy is provided by having / being; - a single room with en-suite - easily self -adjusted window coverin
Single room + ensuite

Maximum RAD: $479,000
Maximum DAP: $110.63

Room size: 16m2
Maximum room occupancy: 1
Room description (as supplied):
Single room accommodation with en-suite High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings The room type is of high quality featuring; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant colour coordinated carpet The room type is in close proximity to; - the dining room - activities room - direct access to gardens, grounds and courtyards - cafe - facility entrance Privacy is provided via the room type having / being; - single room - easily sel
Single room + ensuite

Maximum RAD: $451,000
Maximum DAP: $104.16

Room size: 16.5m2
Maximum room occupancy: 1
Room description (as supplied):
Single room accommodation with en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room features; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant colour coordinated carpet This room is in close proximity to; - the dining room - activities room - direct access to gardens, grounds and courtyards - cafe - facility entrance Privacy is provided by having / being; - a single room with en-suite - easily self -adjusted window coverin
Single room + ensuite

Maximum RAD: $395,000
Maximum DAP: $91.23

Room size: 31m2
Maximum room occupancy: 1
Room description (as supplied):
Shared apartment accommodation with separate bedroom area, kitchenette and en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage - arm chair - bedside lamp - individually controlled reverse cycle air conditioning Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings The room type is of high quality featuring; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant colour coordinated carpet The room type is in close proximity to; - the dining room - activities room - direct access to gardens, g
Shared room + shared bathroom

Maximum RAD: $366,000
Maximum DAP: $84.53

Room size: 31m2
Maximum room occupancy: 2
Room description (as supplied):
Shared apartment accommodation with separate bedroom area, kitchenette and en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings The room type is of high quality featuring; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant colour coordinated carpet The room type is in close proximity to; - the dining room - activities room - direct access to gardens, grounds and courtyards - cafe - facility entrance Privacy is provided via the room ty
Aged Care Home's description:

Crowley Care Services is a leading, award winning aged care provider in Ballina. The organisation provides a range of services including supported resident accommodation, Independent Living apartments and villas and at Home Care services. Crowley has developed from a traditional retirement village to a dynamic aged care provider.

Government funded:
Yes
Extra service provider:
Yes
Website:
https://crowley.org.au/services/residential-care/
Provider organisation:
The Trustees of the Roman Catholic Church for the Diocese of Lismore Note for provider
Phone number:
+61266865090
Email address:
kpotts@crowley.org.au
MAP
Crowley Retirement Village
154 Cherry Street
BALLINA NSW 2478
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