Crowley Retirement Village

154 Cherry Street
BALLINA NSW 2478
Ratings
Details
RATINGS
Overall rating


Good

Reported: May 2025 by Dept. of Health and Aged Care. The overall rating is based on the aged care home’s performance across four key areas: Compliance, Residents’ Experience, Staffing and Quality Measures.

You can learn more about Star Rating calculations here.

Compliance


Excellent

Residents' experience


Good

Staffing


Acceptable

Quality measures


Acceptable

January 2025
Overall
Compliance
Residents'
experience
Staffing
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measures
November 2024
Overall
Compliance
Residents'
experience
Staffing
Quality
measures
July 2024
Overall
Compliance
Residents'
experience
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Quality
measures
May 2024
Overall
Compliance
Residents'
experience
Staffing
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measures
February 2024
Overall
Compliance
Residents'
experience
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measures
December 2023
Overall
Compliance
Residents'
experience
Staffing
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measures
For more details about this facility's compliance and quality, view the Aged Care Quality & Safety Commission audit reports here.
DETAILS
Accommodation:
Residential permanent:
Single room + ensuite

Maximum RAD: $900,000
Maximum DAP: $191.84

Room size: 21m2
Maximum room occupancy: 1
Room description (as supplied):
Every First Floor Room has a lovely open and spacious light-filled feel with bay window and expansive water views including water views from the bed, North East aspect. Tastefully decorated, each room incorporates the latest features for total comfort, support and lifestyle enjoyment. All single rooms have an ensuite. Rooms have electronic adjustable bed, lockable bedside drawer, built-in wardrobe, electronic recliner, visitor chair and table. Rooms are equipped with individually controlled reverse cycle air conditioning, 24 hour nurse call system, landline telephone connection capability, smart TV and access to connect Foxtel and Netflix. Exterior window fitted with Crimsafe. The room is in close proximity to; kitchenette, dining room, sitting and attractive lounge rooms, Entertainment Room, terrace, with direct access to gardens, courtyards and cafe.
Single room + ensuite

Maximum RAD: $845,000
Maximum DAP: $180.11

Room size: 21m2
Maximum room occupancy: 1
Room description (as supplied):
Every First Floor Room has a lovely open and spacious light-filled feel with bay window and expansive water views including partial water view from the bed, North West aspect. Tastefully decorated, each room incorporates the latest features for total comfort, support and lifestyle enjoyment. All single rooms have an ensuite. Rooms have electronic adjustable bed, lockable bedside drawer, built-in wardrobe, electronic recliner, visitor chair and table. Rooms are equipped with individually controlled reverse cycle air conditioning, 24 hour nurse call system, landline telephone connection capability, smart TV and access to connect Foxtel and Netflix. Exterior window fitted with Crimsafe. The room is in close proximity to; kitchenette, dining room, sitting and attractive lounge rooms, Entertainment Room, terrace, with direct access to gardens, courtyards and cafe.
Single room + ensuite

Maximum RAD: $813,000
Maximum DAP: $173.29

Room size: 21m2
Maximum room occupancy: 1
Room description (as supplied):
Every First Floor Room has a lovely open and spacious light-filled feel with bay window and expansive water views, North East aspect. Tastefully decorated, each room incorporates the latest features for total comfort, support and lifestyle enjoyment. All single rooms have an ensuite. Rooms have electronic adjustable bed, lockable bedside drawer, built-in wardrobe, electronic recliner, visitor chair and table. Rooms are equipped with individually controlled reverse cycle air conditioning, 24 hour nurse call system, landline telephone connection capability, smart TV and access to connect Foxtel and Netflix. Exterior window fitted with Crimsafe. The room is in close proximity to; kitchenette, dining room, sitting and attractive lounge rooms, Entertainment Room, terrace, with direct access to gardens, courtyards and cafe.
Single room + ensuite

Maximum RAD: $791,000
Maximum DAP: $168.60

Room size: 21m2
Maximum room occupancy: 1
Room description (as supplied):
These First Floor Rooms have a lovely open and spacious light-filled feel with bay window and expansive water views, North West aspect. Tastefully decorated, each room incorporates the latest features for total comfort, support and lifestyle enjoyment. All single rooms have an ensuite. Rooms have electronic adjustable bed, lockable bedside drawer, built-in wardrobe, electronic recliner, visitor chair and table. Rooms are equipped with individually controlled reverse cycle air conditioning, 24 hour nurse call system, landline telephone connection capability, smart TV and access to connect Foxtel and Netflix. Exterior window fitted with Crimsafe. The room is in close proximity to; kitchenette, dining room, sitting and attractive lounge rooms, Entertainment Room, terrace, with direct access to gardens, courtyards and cafe.
Single room + ensuite

Maximum RAD: $786,000
Maximum DAP: $167.54

Room size: 21m2
Maximum room occupancy: 1
Room description (as supplied):
These Ground Floor Rooms have a lovely open and spacious light-filled feel with bay window and expansive views including partial water views. Tastefully decorated, each room incorporates the latest features for total comfort, support and lifestyle enjoyment. All single rooms have an ensuite. Rooms have electronic adjustable bed, lockable bedside drawer, built-in wardrobe, electronic recliner, visitor chair and table. Rooms are equipped with individually controlled reverse cycle air conditioning, 24 hour nurse call system, landline telephone connection capability, smart TV and access to connect Foxtel and Netflix. Exterior window fitted with Crimsafe. The room is in close proximity to; kitchenette, dining room, sitting and attractive lounge rooms, Entertainment Room, terrace, with direct access to gardens, courtyards and cafe.
Single room + ensuite

Maximum RAD: $759,000
Maximum DAP: $161.78

Room size: 21m2
Maximum room occupancy: 1
Room description (as supplied):
These Ground Floor Rooms have a lovely open and spacious light-filled feel with bay window and expansive views including water glimpse views. Tastefully decorated, each room incorporates the latest features for total comfort, support and lifestyle enjoyment. All single rooms have an ensuite. Rooms have electronic adjustable bed, lockable bedside drawer, built-in wardrobe, electronic recliner, visitor chair and table. Rooms are equipped with individually controlled reverse cycle air conditioning, 24 hour nurse call system, landline telephone connection capability, smart TV and access to connect Foxtel and Netflix. Exterior window fitted with Crimsafe. The room is in close proximity to; kitchenette, dining room, sitting and attractive lounge rooms, Entertainment Room, terrace, with direct access to gardens, courtyards and cafe.
Single room + ensuite

Maximum RAD: $726,000
Maximum DAP: $154.75

Room size: 26.1m2
Maximum room occupancy: 1
Room description (as supplied):
This First Floor Room has a lovely open and spacious light-filled feel with bay window including water glimpses and garden views. Tastefully decorated, each room incorporates the latest features for total comfort, support and lifestyle enjoyment. All single rooms have an ensuite. Rooms have electronic adjustable bed, lockable bedside drawer, built-in wardrobe, electronic recliner, visitor chair and table. Rooms are equipped with individually controlled reverse cycle air conditioning, 24 hour nurse call system, landline telephone connection capability, smart TV and access to connect Foxtel and Netflix. Exterior window fitted with Crimsafe. The room is in close proximity to; kitchenette, dining room, sitting and attractive lounge rooms, Entertainment Room, terrace, with direct access to gardens, courtyards and cafe.
Single room + ensuite

Maximum RAD: $705,000
Maximum DAP: $150.27

Room size: 21m2
Maximum room occupancy: 1
Room description (as supplied):
Every Ground Floor Room has a lovely open and spacious light-filled feel with bay window and calming views to the landscaped grounds and gardens. Tastefully decorated, each room incorporates the latest features for total comfort, support and lifestyle enjoyment. All single rooms have an ensuite. Rooms have electronic adjustable bed, lockable bedside drawer, built-in wardrobe, electronic recliner, visitor chair and table. Rooms are equipped with individually controlled reverse cycle air conditioning, 24 hour nurse call system, landline telephone connection capability, smart TV and access to connect Foxtel and Netflix. Exterior window fitted with Crimsafe. The room is in close proximity to; kitchenette, dining room, sitting and attractive lounge rooms, Entertainment Room, terrace, with direct access to gardens, courtyards and cafe.
Single room + ensuite

Maximum RAD: $596,000
Maximum DAP: $127.04

Room size: 16m2
Maximum room occupancy: 1
Room description (as supplied):
Nursing Home type accommodation in a single room with en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage - arm chair - visitor chair - bedside lamp - individually controlled reverse cycle air conditioning Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room is of high quality featuring; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant attractive cushion backed vinyl flooring This room is in close proximity to; - the dining room - the lounge room - activities room - multipu
Single room + ensuite

Maximum RAD: $542,000
Maximum DAP: $115.53

Room size: 17m2
Maximum room occupancy: 1
Room description (as supplied):
Single room + ensuite Nursing Home type accommodation in a single room with en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage - arm chair - visitor chair - bedside lamp - individually controlled reverse cycle air conditioning Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room is of high quality featuring; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant attractive cushion backed vinyl flooring This room is in close proximity to; - the dining room - activities room - dire
Single room + ensuite

Maximum RAD: $515,000
Maximum DAP: $109.77

Room size: 26
Maximum room occupancy: 1
Room description (as supplied):
Nursing Home type accommodation in a single room with en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage - arm chair - visitor chair - bedside lamp - individually controlled reverse cycle air conditioning Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room features; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant attractive cushion backed vinyl flooring This room is in close proximity to; - the dining room - activities room - cafe - facility entrance - nurses station Pri
Shared room + shared bathroom

Maximum RAD: $515,000
Maximum DAP: $109.77

Room size: 26m2
Maximum room occupancy: 2
Room description (as supplied):
Nursing Home type accommodation in a shared room with shared en-suite. Suitable for Couples. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage - arm chair - visitor chair - bedside lamp - individually controlled reverse cycle air conditioning Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room is of high quality featuring; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant attractive cushion backed vinyl flooring This room is in close proximity to; - the dining room - activities roo
Single room + ensuite

Maximum RAD: $488,000
Maximum DAP: $104.02

Room size: 26m2
Maximum room occupancy: 1
Room description (as supplied):
Single Room with en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage - arm chair - visitor chair - bedside lamp - individually controlled reverse cycle air conditioning Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room is of high quality featuring; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant attractive cushion backed vinyl flooring This room is in close proximity to; - the dining room - activities room - direct access to gardens, grounds and courtyards - cafe - facility
Single room + ensuite

Maximum RAD: $434,000
Maximum DAP: $92.51

Room size: 15m2
Maximum room occupancy: 1
Room description (as supplied):
Nursing Home type accommodation in a single room with en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage - arm chair - visitor chair - bedside lamp - individually controlled reverse cycle air conditioning Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room is of high quality featuring; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant attractive cushion backed vinyl flooring This room is in close proximity to; - the dining room - activities room - direct access to gardens, grou
Single room + ensuite

Maximum RAD: $380,000
Maximum DAP: $81.00

Room size: 17m2
Maximum room occupancy: 1
Room description (as supplied):
Nursing Home type accommodation in a single room with shared en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage - arm chair - visitor chair - bedside lamp - individually controlled reverse cycle air conditioning Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room is of high quality featuring; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant attractive cushion backed vinyl flooring This room is in close proximity to; - the dining room - the lounge room - activities room -
Shared room + shared bathroom

Maximum RAD: $380,000
Maximum DAP: $81.00

Room size: 25m2
Maximum room occupancy: 2
Room description (as supplied):
Nursing Home type accommodation in a shared room with shared en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage - arm chair - visitor chair - bedside lamp - individually controlled reverse cycle air conditioning Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room features; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant attractive cushion backed vinyl flooring This room is in close proximity to; - the dining room - activities room - cafe - facility entrance - nurses stat
Shared room + shared bathroom

Maximum RAD: $353,000
Maximum DAP: $75.24

Room size: 26m2
Maximum room occupancy: 2
Room description (as supplied):
Nursing Home type accommodation in a shared room with shared en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage - arm chair - visitor chair - bedside lamp - individually controlled reverse cycle air conditioning Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room features; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant attractive cushion backed vinyl flooring This room is in close proximity to; - the dining room - activities room - cafe - facility entrance - nurses station P
Single room + ensuite

Maximum RAD: $353,000
Maximum DAP: $75.24

Room size: 15.5
Maximum room occupancy: 1
Room description (as supplied):
Nursing Home type accommodation in a single room with en-suite. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage - arm chair - visitor chair - bedside lamp - individually controlled reverse cycle air conditioning Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room is of high quality featuring; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant attractive cushion backed vinyl flooring This room is in close proximity to; - the dining room - activities room - cafe - facility entrance
Shared room + shared bathroom

Maximum RAD: $325,000
Maximum DAP: $69.27

Room size: 21m2
Maximum room occupancy: 2
Room description (as supplied):
Nursing Home type accommodation in a shared room with shared en-suite. Suitable for Couples. High quality furniture and fittings including; - electronic adjustable bed - bedside table - built-in wardrobe - lockable storage - arm chair - visitor chair - bedside lamp - individually controlled reverse cycle air conditioning Quality room fittings include; - 24 hour nurse call system - landline telephone connection capability - access to connect Foxtel - colour-coded bathroom tapware - fabric curtain window dressings - bathroom grab rails of contrasting colour for ease of sight - attractive door and drawer handles chosen for ease of dexterity - attractive over-head light fittings This room is of high quality featuring; - painted walls in good condition that are colour coordinated with the decor - windows fitted with Crimsafe - wide doors for ease of mobility - stain resistant attractive cushion backed vinyl flooring This room is in close proximity to; - the dining room - activities roo
Aged Care Home's description:

Crowley Care Services is a leading, award winning aged care provider in Ballina. The organisation provides a range of services including supported residential accommodation, Independent Living apartments and villas and at Home Care services. Established in 1979, Crowley has developed from a traditional retirement village to a dynamic aged care provider.

Services for particular needs:
Caters for cultural, spiritual or ethical food requirements, Special focus on people with a terminal illness, Specific services for people with CALD backgrounds, Specific services for people with dementia, Specific services for veterans
Government funded:
Yes
Extra service provider:
No
Website:
https://crowley.org.au
Provider organisation:
The Trustees of the Roman Catholic Church for the Diocese of Lismore Note for provider
ABN 72863788198
Phone number:
+61266865090
Email address:
mpenhey@crowley.org.au
MAP
Crowley Retirement Village
154 Cherry Street
BALLINA NSW 2478
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