Marco Polo Woonona Care Services

11 Watergum Way
WOONONA NSW 2517
RATINGS
Overall rating


Acceptable

Reported: January 2025 by Dept. of Health and Aged Care. The overall rating is based on the aged care home’s performance across four key areas: Compliance, Residents’ Experience, Staffing and Quality Measures.

You can learn more about Star Rating calculations here.

Compliance


Good

Residents' experience


Acceptable

Staffing


Improvement needed

Quality measures


Good

November 2024
Overall
Compliance
Residents'
experience
Staffing
Quality
measures
July 2024
Overall Not assessed
Compliance
Residents'
experience
Staffing
Quality
measures
May 2024
Overall Not assessed
Compliance Not assessed
Residents'
experience
Staffing Not assessed
Quality
measures
Not assessed
February 2024
Overall Not assessed
Compliance Not assessed
Residents'
experience
Staffing Not assessed
Quality
measures
Not assessed
For more details about this facility's compliance and quality, view the Aged Care Quality & Safety Commission audit reports here.

DETAILS
Accommodation:
Residential permanent:
Single room + ensuite

Maximum RAD: $906,000
Maximum DAP: $209.0

Room size: 25.4m2 29.2m2
Maximum room occupancy: 1
Room description (as supplied):
The Platinum Suites each feature ensuites, reverse cycle air conditioning and 24 hour access to care staff with call bell button located at the bedside. Also featuring large built in wardrobes, 40 inch wall-mounted flat screen TV and an oversized window to allow for plenty of natural light and beautiful, fresh escarpment air to fill the room. Designed with the assistance of interior designer company, UTJ Interiors, the rooms feature a warm, neutral colour palette to allow for maximum personalisation from the resident by adding their own special touch. The rooms come furnished with brand new furniture, including electric bed, lockable bedside drawers, wing-backed armchair and a visitor's chair. Most also feature kitchenettes and balconies.
Single room + ensuite

Maximum RAD: $853,000
Maximum DAP: $196.77

Room size: 23.6m2 to 30m2
Maximum room occupancy: 1
Room description (as supplied):
The Diamond Suites each feature ensuites, reverse cycle air conditioning and 24 hour access to care staff with call bell button located at the bedside. Also featuring large built in wardrobes, 40 inch wall-mounted flat screen TV and an oversized window to allow for plenty of natural light and beautiful, fresh escarpment air to fill the room. Designed with the assistance of interior designer company, UTJ Interiors, the rooms feature a warm, neutral colour palette to allow for maximum personalisation from the resident by adding their own special touch. The rooms come furnished with brand new furniture, including electric bed, lockable bedside drawers, wing-backed armchair and a visitor's chair. Most also feature kitchenettes and balconies.
Single room + ensuite

Maximum RAD: $720,000
Maximum DAP: $166.09

Room size: 17.7m2
Maximum room occupancy: 1
Room description (as supplied):
High quality single resident room within brand new, architecturally designed facility. Located on the southern side of the ground floor, this large size, single room consists of an oversize bedroom facing the landscaped courtyard as well as spacious modern ensuite. Featuring large built in wardrobes, 40 inch wall-mounted flat screen TV and an oversized window to allow for plenty of natural light and beautiful, fresh escarpment air to fill the room. Designed with the assistance of interior designer company, UTJ Interiors, the rooms feature a warm, neutral colour palette to allow for maximum personalisation from the resident by adding their own special touch. The rooms come furnished with brand new furniture, including electric bed, lockable bedside drawers, wing-backed armchair and visitor's chair.
Single room + ensuite

Maximum RAD: $693,000
Maximum DAP: $159.86

Room size: 18.4 to 19.4
Maximum room occupancy: 1
Room description (as supplied):
The Superior Suites each feature ensuites, kitchenettes, balconies, reverse cycle air conditioning and 24 hour access to care staff with call bell button located at the bedside. Also featuring large built in wardrobes, 40 inch wall-mounted flat screen TV and an oversized window to allow for plenty of natural light and beautiful, fresh escarpment air to fill the room. Designed with the assistance of interior designer company, UTJ Interiors, the rooms feature a warm, neutral colour palette to allow for maximum personalisation from the resident by adding their own special touch. The rooms come furnished with brand new furniture, including electric bed, lockable bedside drawers, wing-backed armchair and a visitor's chair.
Single room + ensuite

Maximum RAD: $640,000
Maximum DAP: $147.64

Room size: 16.2 to 19.7
Maximum room occupancy: 1
Room description (as supplied):
The Deluxe Suites each feature ensuites, reverse cycle air conditioning and 24 hour access to care staff with call bell button located at the bedside. Also featuring large built in wardrobes, 40 inch wall-mounted flat screen TV and an oversized window to allow for plenty of natural light and beautiful, fresh escarpment air to fill the room. Designed with the assistance of interior designer company, UTJ Interiors, the rooms feature a warm, neutral colour palette to allow for maximum personalisation from the resident by adding their own special touch. The rooms come furnished with brand new furniture, including electric bed, lockable bedside drawers, wing-backed armchair and a visitor's chair.
Single room + ensuite

Maximum RAD: $587,000
Maximum DAP: $135.41

Room size: 17.5 to 18.3
Maximum room occupancy: 1
Room description (as supplied):
The Gold Suites each feature ensuites, reverse cycle air conditioning and 24 hour access to care staff with call bell button located at the bedside. Also featuring large built in wardrobes, 40 inch wall-mounted flat screen TV and an oversized window to allow for plenty of natural light and beautiful, fresh escarpment air to fill the room. Designed with the assistance of interior designer company, UTJ Interiors, the rooms feature a warm, neutral colour palette to allow for maximum personalisation from the resident by adding their own special touch. The rooms come furnished with brand new furniture, including electric bed, lockable bedside drawers, wing-backed armchair and a visitor's chair. Some have balconies and all have garden or courtyard views.
Single room + shared bathroom

Maximum RAD: $587,000
Maximum DAP: $135.41

Room size: 17.3 to 21.4
Maximum room occupancy: 1
Room description (as supplied):
The Gold Suites each feature shared ensuites, reverse cycle air conditioning and 24 hour access to care staff with call bell button located at the bedside. Also featuring large built in wardrobes, 40 inch wall-mounted flat screen TV and an oversized window to allow for plenty of natural light and beautiful, fresh escarpment air to fill the room. Designed with the assistance of interior designer company, UTJ Interiors, the rooms feature a warm, neutral colour palette to allow for maximum personalisation from the resident by adding their own special touch. The rooms come furnished with brand new furniture, including electric bed, lockable bedside drawers, wing-backed armchair and a visitor's chair.
Single room + ensuite

Maximum RAD: $533,000
Maximum DAP: $122.96

Room size: 14.7 to 16.1
Maximum room occupancy: 1
Room description (as supplied):
The Silver Suites each feature ensuites, reverse cycle air conditioning and 24 hour access to care staff with call bell button located at the bedside. Also featuring large built in wardrobes, 40 inch wall-mounted flat screen TV and an oversized window to allow for plenty of natural light and beautiful, fresh escarpment air to fill the room. Designed with the assistance of interior designer company, UTJ Interiors, the rooms feature a warm, neutral colour palette to allow for maximum personalisation from the resident by adding their own special touch. The rooms come furnished with brand new furniture, including electric bed, lockable bedside drawers, wing-backed armchair and a visitor's chair.
Single room + shared bathroom

Maximum RAD: $533,000
Maximum DAP: $122.96

Room size: 16.5 to 16.8
Maximum room occupancy: 1
Room description (as supplied):
The Silver Suites each feature shared ensuites, reverse cycle air conditioning and 24 hour access to care staff with call bell button located at the bedside. Also featuring large built in wardrobes, 40 inch wall-mounted flat screen TV and an oversized window to allow for plenty of natural light and beautiful, fresh escarpment air to fill the room. Designed with the assistance of interior designer company, UTJ Interiors, the rooms feature a warm, neutral colour palette to allow for maximum personalisation from the resident by adding their own special touch. The rooms come furnished with brand new furniture, including electric bed, lockable bedside drawers, wing-backed armchair and a visitor's chair.
Single room + ensuite

Maximum RAD: $480,000
Maximum DAP: $110.73

Room size: 13 to 15.6
Maximum room occupancy: 1
Room description (as supplied):
The Bronze Suites each feature ensuites, reverse cycle air conditioning and 24 hour access to care staff with call bell button located at the bedside. Also featuring large built in wardrobes, 40 inch wall-mounted flat screen TV and an oversized window to allow for plenty of natural light and beautiful, fresh escarpment air to fill the room. Designed with the assistance of interior designer company, UTJ Interiors, the rooms feature a warm, neutral colour palette to allow for maximum personalisation from the resident by adding their own special touch. The rooms come furnished with brand new furniture, including electric bed, lockable bedside drawers, wing-backed armchair and a visitor's chair.
Single room + shared bathroom

Maximum RAD: $480,000
Maximum DAP: $110.73

Room size: 16.4 to 16.8
Maximum room occupancy: 1
Room description (as supplied):
The Bronze Suites each feature shared ensuites, reverse cycle air conditioning and 24 hour access to care staff with call bell button located at the bedside. Also featuring large built in wardrobes, 40 inch wall-mounted flat screen TV and an oversized window to allow for plenty of natural light and beautiful, fresh escarpment air to fill the room. Designed with the assistance of interior designer company, UTJ Interiors, the rooms feature a warm, neutral colour palette to allow for maximum personalisation from the resident by adding their own special touch. The rooms come furnished with brand new furniture, including electric bed, lockable bedside drawers, wing-backed armchair and a visitor's chair.
Aged Care Home's description:

Marco Polo Aged Care Services began as a joint venture between Marco Polo Retirement Village and Uniting Church Australia Property Trust (NSW)in 1989. Effective as of the 31st March 2008 the joint venture dissolved and Marco Polo Aged Care Services LTD became the approved provider (under the Aged Care Act 1997) of Marco Polo Unanderra Nursing Home, Cordeaux Lodge and 10 Italian specific Community Care Packages. Our wonderful new facility Marco Polo Woonona Care Services is now open.Our Vision - At Marco Polo Unanderra Care Services we aim to provide the highest quality professional care whereby we allow individuals to be spontaneous and creative, to express their emotions, aspirations and desires and to be active participants amongst their peers and in their community or environment. We promote a model of care that will allow residents and clients to recognise their strengths and resources reaffirming their dignity, self worth and identity.

Services for particular needs:
Focus on socially and financially disadvantaged people, Special focus on people with a terminal illness, Specific services for ATSI people, Specific services for LGBTI people, Specific services for people with CALD backgrounds, Specific services for people with dementia, Specific services for veterans
Government funded:
Yes
Extra service provider:
No
Provider organisation:
Illawarra Retirement Trust Note for provider
Phone number:
+61242229500
Email address:
jacquelinep@marcopolo.org.au

MAP
Marco Polo Woonona Care Services
11 Watergum Way
WOONONA NSW 2517
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