Ozcare Mackay

15 Charlotte Street
WEST MACKAY QLD 4740
RATINGS
Overall rating


Acceptable

Reported: May 2026 by Dept. of Health and Aged Care. The overall rating is based on the aged care home’s performance across four key areas: Compliance, Residents’ Experience, Staffing and Quality Measures.

You can learn more about Star Rating calculations here.

Compliance


Excellent

Residents' experience


Good

Staffing


Improvement needed

Quality measures


Significant improvement needed

February 2026
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experience
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October 2025
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experience
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August 2025
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May 2025
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January 2025
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November 2024
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Compliance
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For more details about this facility's compliance and quality, view the Aged Care Quality & Safety Commission audit reports here.

DETAILS
Accommodation:
Residential permanent:
Single room + ensuite

Maximum RAD: $620,000
Maximum DAP: $143.19

Room size: 37m2
Maximum room occupancy: 1
Room description (as supplied):
Single rooms provide maximum privacy and comfort with a single bed, bedside table, 32" smart television, air-conditioning with individual temperature control, built-in wardrobe with lockable draw, balcony/verandah (averaging 8.2m2) with table and chairs to enjoy the outdoors, a nurse call system in the bedroom and bathroom to ensure your safety, private ensuite bathroom with shower, toilet and vanity, all curtains and fittings and plenty of space for your photo frames and personal items.
Aged Care Home's description:

Brand new, Ozcare Mackay, incorporates a state-of-the-art design features as demand for residential aged care shifts towards more privacy, staying connected and specialist dementia care. Take in the scenery from the privacy of your single ensuited room with or without balconies. Move in with Ozcare and you'll be cared for around the clock by our experienced team of nurses, carers, allied health professionals, cooks and clients service staff. We see our clients as part of our family so we go the extra mile to learn about you and your life story. Finding out about your history, your family, your routines, your likes and dislikes, helps us to get to know you and involve you in decisions about your health, care and daily living to ensure we deliver services the way you like them. - Registered Nurses always on duty - Family atmosphere - Fresh, nutritious meals.

Government funded:
Yes
Extra service provider:
Yes
Provider organisation:
Phone number:
+611800692273
Email address:
carefacility.mackay@ozcare.org.au

MAP
Ozcare Mackay
15 Charlotte Street
WEST MACKAY QLD 4740
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