Arcare Maidstone

31 Hampstead Road
MAIDSTONE VIC 3012
Ratings
Details
RATINGS
Overall rating


Acceptable

Reported: February 2026 by Dept. of Health and Aged Care. The overall rating is based on the aged care home’s performance across four key areas: Compliance, Residents’ Experience, Staffing and Quality Measures.

You can learn more about Star Rating calculations here.

Compliance


Excellent

Residents' experience


Acceptable

Staffing


Acceptable

Quality measures


Improvement needed

October 2025
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August 2025
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May 2025
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January 2025
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November 2024
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July 2024
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May 2024
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For more details about this facility's compliance and quality, view the Aged Care Quality & Safety Commission audit reports here.
DETAILS
Accommodation:
Residential permanent:
Shared room + ensuite

Maximum RAD: $608,000
Maximum DAP: $132.59

Room size: 21 sqm to 33 sqm
Maximum room occupancy: 2
Room description (as supplied):
- Large private suites with: - Ensuite with shower - Flat screen television available - Telephone connection - Foxtel available - Individual heating - Air conditioning available
Single room + ensuite

Maximum RAD: $547,000
Maximum DAP: $119.29

Room size: 33sqm
Maximum room occupancy: 1
Room description (as supplied):
- Large private suites with: - Ensuite with shower - Flat screen television available - Telephone connection - Foxtel available - Individual heating - Air conditioning available
Single room + ensuite

Maximum RAD: $498,000
Maximum DAP: $108.60

Room size: 21sqm to 33sqm
Maximum room occupancy: 1
Room description (as supplied):
- Large private suites with: - Ensuite with shower - Flat screen television available - Telephone connection - Foxtel available - Individual heating - Air conditioning available
Single room + ensuite

Maximum RAD: $387,000
Maximum DAP: $84.40

Room size: 18 sqm
Maximum room occupancy: 1
Room description (as supplied):
Ideally located on the ground floor, dementia-specific suites feature split doors for residents' safety and a small 'memory box' fixed to the door to accommodate a residents' chosen article to help them easily identify their own room. These good sized suites have large windows that provide pleasant natural light. The suite is superior standard and furnished with high quality timber furniture including a recliner. The suite has a television, individually controlled air conditioning and hydronic heating. Residents are welcome to decorate their room as they wish. For more details please contact Arcare on 1300 272 273.
Shared room + ensuite

Maximum RAD: $304,000
Maximum DAP: $66.30

Room size: 21sqm to 33sqm
Maximum room occupancy: 2
Room description (as supplied):
- Large private suites with: - Ensuite with shower - Flat screen television available - Telephone connection - Foxtel available - Individual heating - Air conditioning available
Aged Care Home's description:

- 90 luxurious single suites, most with a private ensuite
- 5-star hotel amenities, including a café and hair salon
- Permanent and sensitive (dementia) care
- 24 hour nursing and palliative care

Government funded:
Yes
Extra service provider:
Yes
Website:
https://arcare.com.au/residence-locations/maidstone
Provider organisation:
Arcare Pty Ltd Note for provider
Phone number:
+61393198300
Email address:
jennifer.henare@arcare.com.au
MAP
Arcare Maidstone
31 Hampstead Road
MAIDSTONE VIC 3012
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